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Family Help

Family Support & Early Help at Croxteth Primary

At Croxteth Primary School, we understand that life doesn’t always go to plan. Every family experiences ups and downs, and sometimes you might need a little extra support to help things get back on track.

Family Help (sometimes called Early Help) is about working together to provide that support as soon as a problem emerges. Our goal is to act early to prevent small concerns from becoming bigger challenges.

How We Can Help

We pride ourselves on being a "listening school." Whether it’s a chat over a cup of coffee or a more formal plan of action, we offer various levels of support:

  • Emotional Wellbeing: Our pastoral team work with children on confidence, resilience, and managing feelings using the Zones of Regulation.

  • Attendance & Punctuality: If you are struggling to get your child into school, we can work with you to remove barriers rather than just issuing fines.

  • Practical Support: We can assist with uniform grants, local food bank vouchers, or signposting for housing and benefits advice.

  • Parenting Programs: Access to Liverpool-based courses like Triple P or Incredible Years.

The Family Help Journey

If you feel your family needs more coordinated support, we may suggest a Family Help Assessment.

  1. The Conversation: We sit down with you to talk about what is going well and what is worrying you.

  2. The Plan: Together, we agree on a plan of action. This is voluntary—you are in the driving seat.

  3. The Team: If needed, we coordinate a Team Around the Family (TAF) meeting. This brings together people like school staff, health visitors, or housing officers so you only have to tell your story once.

Meet the Pastoral Team

If you have a worry, please don't wait. You can find us at the school gates every morning or contact us directly:

  • Sarah Joel – Designated Safeguarding Lead (DSL)

  • Miss Lacey – Pastoral Support

  • Mrs Palmer Wood – SENCO (Special Educational Needs)

  • Miss Taylor/ Mrs Beacall - SEND Assistant 

  • Miss Harriman - Headteacher

Local Support in Liverpool

Sometimes the best help comes from the wider community. Here are some key links for our Croxteth families:

  • Liverpool Early Help Directory: A one-stop shop for services ranging from mental health to financial advice.

  • Alt Valley Community Trust: Local support for adult education, employment, and community wellbeing right here in Croxteth.

  • Liverpool Family Hubs: Your nearest hub provides stay-and-play sessions, health visitor clinics, and parenting support.

  • Bulky Bob’s / Fusion: Support with furniture and household essentials for families in need.

Our Promise: We will always listen without judgment. Our priority is ensuring your child is happy, safe, and ready to learn. If you are struggling, please come and talk to us.